• We roast to order and ship out freshly roasted beans that will always be within 10 days "off the roast".

• Flat rate shipping for all destinations within Thailand.
• Currently deliver within Thailand.
• Shipping fee may be waived for large order exceeding 800 THB.

• 200g bags are home-compostable with a plastic degassing valve that must be removed before composting.
• 200g bags also come with a paper box printed with soy ink.
• 500g bags and 1 kg bags are traditional aluminum foil bags with plastic degassing valve.

• We do not offer returns.
• We do not allow cancellations after order is confirmed or payment process completed.
• If you find our products unsatisfactory, please do reach out to us with feedback. We will do our best to remedy a situation if it is deemed to be caused by our deficiency.

Effective Date: 18 June 2025

Last Updated: 18 June 2025

1. Introduction

Khna Coffee ("we," "our," or "us") operates the website [khnacoffee.com] (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase through the Service, we collect certain information from you, including:

• Contact Information: Name, billing address, shipping address, phone number, email address
• Payment Information: Credit card numbers, payment method details (processed securely through our payment processors)
• Account Information: Username, password, purchase history, preferences
• Communication Data: Records of communications between you and us

Automatically Collected Information

When you visit our Service, we automatically collect certain information about your device, including:

• Device Information: Web browser, IP address, time zone, operating system
• Usage Information: Pages viewed, time spent on pages, click data, referral URLs
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

Third-Party Information

We may receive information about you from third parties, such as:

• Social media platforms (if you connect your accounts)
• Marketing partners and service providers
• Public databases and other lawful sources

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders: Including payment processing, shipping, and customer service
• Communicate with you: Send order confirmations, shipping updates, promotional emails, and respond to inquiries
• Improve our Service: Analyze usage patterns, conduct research, and enhance user experience
• Personalize your experience: Provide customized content, product recommendations, and targeted advertising
• Comply with legal obligations: Meet regulatory requirements and respond to legal requests
• Prevent fraud and enhance security: Protect against unauthorized access and fraudulent activities

4. How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Omise)
• Shipping and fulfillment companies
• Email marketing platforms
• Analytics providers
• Customer service platforms

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders or subpoenas
• Law enforcement requests
• National security requirements
• Protection of our rights and safety

With Your Consent

We may share your information for other purposes with your consent or at your direction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The length of time you have an account with us
• Legal obligations to retain data
• Dispute resolution needs
• Fraud prevention and security purposes

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to access and receive a copy of your personal information.

Correction

You can request that we correct or update inaccurate personal information.

Deletion

You may request that we delete your personal information, subject to certain exceptions.

Restriction

You can request that we restrict the processing of your personal information in certain circumstances.

Objection

You may object to our processing of your personal information for direct marketing purposes.

Opt-Out

You can opt out of marketing communications by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at [contact email]
• Updating your account preferences

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Enable social media features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements
• Functional Cookies: Enable enhanced functionality and personalization

8. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate measures to ensure that your personal information receives adequate protection in accordance with applicable privacy laws.

10. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Security measures include:

• SSL encryption for data transmission
• Secure payment processing
• Regular security audits and updates
• Access controls and authentication protocols

11. Children's Privacy

Our Service is not intended for individuals under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

For more information about your California privacy rights, please contact us at [contact email].

13. European Union Privacy Rights

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including those outlined in the "Your Rights and Choices" section above.

Our lawful basis for processing your personal information includes:

• Performance of a contract (fulfilling orders)
• Legitimate interests (improving our services, marketing)
• Consent (where applicable)
• Legal compliance

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Providing notice through our Service

Your continued use of our Service after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Khna Coffee

Email: khna.coffee@gmail.com

Phone: +66 53 243 677

Address: 150 Charoenraj Wat Gate Muang Chiang Mai 50000

• Khna Coffee
• Phone: +66 53 243 677
• Email: khna.coffee@gmail.com
• Address: 150 Charoenraj Wat Gate Muang Chiang Mai 50000